Effective Date: May 19, 2025
Company: Sideways Tours and Car Hire Limited (“Sideways”, “we”, “us”, or “our”)
This Privacy Policy outlines how we collect, use, and protect your personal data when you use our passenger app on iOS devices.
1. Information We Collect
We may collect the following types of personal information:
- Personal Information: This includes your name, phone number, and other contact details you provide during account registration or booking.
- Location Data: To enable key app functionality, we collect your location only while you are actively using the app.
- Device Information: Technical information about your device, including model, operating system, and app version.
- Usage Information: Data about how you interact with the app, such as feature usage, trip activity, and error reports.
2. iOS Permissions Used and Why
To ensure optimal functionality and user experience, the Sideways Shuttle App may request the following iOS permissions:
- Location Access (“While Using the App”)
We request access to your location only while the app is in use to:- Help locate the nearest available shuttle
- Enable accurate pickup and drop-off locations
- Provide real-time trip tracking and navigation
- Background App Refresh
This allows the app to:- Update your trip status and notifications when switching between apps
- Maintain smooth functionality during multitasking
- Ensure your trip progresses accurately without needing to reopen the app
- Mobile Data Access
The app may use mobile data to:- Communicate with our servers in real time
- Sync trip details, driver location, and updates while on the move
- Ensure functionality when Wi-Fi is unavailable
These permissions are requested transparently and are essential to deliver the expected transport services reliably and efficiently.
3. How We Use Your Information
Your information is used to:
- Book and manage shuttle services
- Communicate important updates (e.g., trip status, driver location)
- Improve customer service and user experience
- Ensure system functionality and safety compliance
We do not sell or share your personal information with third parties, except where required by law.
4. Data Protection
We implement industry-standard security measures, including data encryption in transit and at rest, to protect your information. Your data is stored securely and is only accessible to authorized personnel.
5. Your Control and Choices
You may:
- Modify or revoke app permissions at any time via iOS Settings
- Request deletion of your data by contacting our support team
- Use the app with limited features if you decline optional permissions
6. Data Security
We implement reasonable security measures to protect your data against unauthorized access or disclosure. This includes encryption of data during transmission and storage.
7. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your data.
- Withdraw consent for data processing.
To exercise these rights, please contact us at info [at] sidewaystoursandcarhire [dot] com
8. Children’s Privacy
We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us to have it removed.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Sideways Tours and Car Hire Limited
Email: info [at] sidewaystoursandcarhire [dot] com
Phone: +254 0709 346 000
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